Prep Sportswear Reviews

After my experience with customer service, I give them 5 stars! I ordered a Youth Medium sweatshirt as a Christmas gift. When it arrived, I realized it would be too small and sent an email asking to exchange it for a Youth Large. Admittedly, it took a few weeks to get a response--but I'm sure they were swamped with holiday orders and Covid issues (aren't we all?!)--but from that point on, they were VERY attentive and timely! They immediately offered to replace it with a larger size AT NO COST TO ME. It arrived promptly and in excellent condition. My son was understanding of the arrival time and is EXTREMELY SATISFIED with the product!

I would like to commend your staff. I placed an order and made a typo in my email address and never received a confirmation. I sent an email looking for assistance and within a very few days, I was given the information needed and assurance that my items were on their way.

The employees at this place are top notch; their customer service respondents were amazing. They replied very swiftly to my inquiries and provided the exact details I was looking for. They were also very sweet and polite unlike most customer services. I had some inquires about their sweatshirts and they answered all of my questions which helped me with my purchase a lot.